TERMS AND CONDITIONS
Please refer to our Service Schedule appearing on page 23 of our Price List. Although we will make every effort to minimize our in-plant time, these times may vary as our work load varies and are not guarantees.
Any order requiring faster service than our normal in-plant time will be considered a Rush Service. We will try to accommodate you by accepting Rush Orders whenever it is possible for us to do additional charge of 50% to 200% for the rush service. These charges are assessed to offset the extra costs that we incur when schedules are broken.
When we ship to you, all packages which contain prints of 16x20 or smaller will cost $9.95 per package anywhere in the contiguous USA. Orders with prints over 16x20 will be billed at actual shipping charges. Orders with prints 40x60 and larger will incur a crating charge of $30.00 to $85.00, and will be shipped by ground services. Applicable freight charges will be added. Drop shipping is available for an additional $5.00 per order. Our normal methods of shipping are FedEx Express Saver and FedEx Ground. When you request that your orders be shipped by any other service or means, we will charge actual shipping costs.
Damaged in Transit
We package carefully to avoid shipping damage. Sometimes, however, damaged packages are not a result of improper packaging, but rather rough handling during transit. If that happens, please notify the carrier immediately and retain all packing materials. All shipments are insured for a minimum of $100.00. Also, notify us and then resubmit the order for reprinting at no charge. Indicate on the order that it is a reprint for shipping damage.
You may track the status of your orders at any time by visiting our web site www.midsouthcolor.com. You will need to know your customer number and a password. Please contact Lori Smith for your password. The Order Status Report is updated at the top of each hour. Our web site contains an explanation of the Order Status report and complete instructions on use.
Should a remake be necessary, to expedite your order please send the following:
A. State clearly what corrections you desire.
B. The print to be corrected in the condition it was received.
If this information is supplied, we will try to reprint to your satisfaction and return it to you as quickly as possible.
Minimum Order Charge
There is a minimum charge of $10.00 for all orders, exclusive of freight charges. Some products such as Create-A-Package have slightly higher minimum charges. Smaller orders may be combined into a single order to avoid this charge, if you wish to submit them that way.
Tennessee Sales Tax
If you are a Tennessee resident and exempt from paying Tennessee State Sales Tax on finishing, it is necessary for you to complete a tax exemption form and return it to us. If we do not have it on file, we are required to charge sales tax on orders.
Although we will handle your digital media with the greatest care possible, the possibility of damage or loss is always present. Neither the best machines or operators are infallible. We must point out that sending work to this firm constitutes an agreement by you to waive liability, even though damage may occur by our negligence or other fault. Our responsibility for lost or damaged film, negatives, originals, artwork, or any other material entrusted to us is limited to the replacement cost of the original raw materials. Except for such replacement, we make no other warranty, either expressed, or implied nor can this be altered by any employee of Mid-South Color Labs, Inc.
The U.S. Constitution and the Federal Copyright Act gives “copyright” protection to “authors” for their “original works,” such as photographs. Among the protections that copyright owners have are the exclusive right to:
1. Make copies of the work;
2. Prepare other works based on the original;
3. Distribute copies of the work to the public by sale, rental, lease, or lending; and
4. To publicly perform and display the work.
If we cannot make the copies for you, go to the photographer who made the image and request permission from them. A professional photographer will do their best to see that your needs are met. If they cannot make the copies, they may authorize us to make them. A consent form is available to you from us to take to the photographer. (Photo Marketing Association)